February 20, 2024 7:07PM AEST
[Monitoring] Ezidebit support teams have implemented a workaround to handle the scenario that caused the transactions to fail with a 06 or 05 error code. We have also started working on a permanent fix to address the problem.
We apologise for the inconvenience this has caused your business today and appreciate your patience
If you have any urgent questions regarding this service interruption, please contact us on 1300 763 256 (AU) or 0800 478 483 (NZ).
Regards,
The Ezidebit Team
February 19, 2024 12:33PM AEST
[Investigating] Ezidebit team is continuing the coordination with the downstream service provider to explore the underlying issues causing transactions to fail with error code 06. Meanwhile, a workaround is being deployed for affected clients upon the detection of transaction failures.
We thank you for your patience and apologise for any inconvenience this event is causing your business
If you have any urgent questions regarding this service interruption, please contact us on 1300 763 256 (AU) or 0800 478 483 (NZ).
Regards,
The Ezidebit Team
February 16, 2024 10:10PM AEST
[Investigating] Ezidebit teams are currently in communication with downstream service providers to obtain an update. As soon as new information becomes available, we will update the status portal.
We thank you for your patience and apologise for any inconvenience this event is causing your business
If you have any urgent questions regarding this service interruption, please contact us on 1300 763 256 (AU) or 0800 478 483 (NZ).
Regards,
The Ezidebit Team
February 16, 2024 8:21PM AEST
[Investigating] Ezidebit is currently Investigating Intermittent issues with transactions failing with a 06 Error response code from a downstream payment gateway service provider. This issue is primarily impacting gateway merchants that use an acquiring bank supported via the Cybersource bank connector.
We are currently in contact with the vendor and will follow up with an update ASAP
If you have any urgent questions regarding this service interruption, please contact us on 1300 763 256 (AU) or 0800 478 483 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business
Regards,
The Ezidebit Team