Active Incident

Updated a few seconds ago

Ezidebit - Incident Notification - Refund Processing. Operational

Incident Status

Operational

Components

Ezidebit AU APIs, Ezidebit NZ APIs

Locations

Ezidebit AU APIs, Ezidebit NZ APIs


November 21, 2024 3:28PM AEST
[Investigating] We experienced a service disruption last night that may have resulted in your customers retrying transactions that have already successfully processed. We are working to identify all customers and process the refunds to minimise any further disruption to your customers. We will follow up ASAP when the refunds have been processed. If you have any urgent questions , please contact us on 1300 763 256 (AU) or 0800 478 483 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Ezidebit Team
Ezidebit - Incident Notification - Westpac 40 response code.Degraded Performance

Incident Status

Degraded Performance

Components

Ezidebit AU APIs

Locations

Ezidebit AU APIs


November 14, 2024 12:08PM AEST
[Investigating] Ezidebit team is coordinating with Westpac to resolve the underlying issues causing some Westpac issued card transactions to fail with a response code 40. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1300 763 256 (AU) or 0800 478 483 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Ezidebit Team

Ezidebit AU APIs




Operational

Ezidebit NZ APIs




Operational

Ezidebit Online




Operational

Ezidebit Settlements




Operational

Ezidebit EFTPOS




Operational

Sandbox Test Environment - Ezidebit APIs




Operational

Sandbox Test Environment - EziOnline Portal




Operational