Active Incident

Updated a few seconds ago

Ezidebit - Incident Notification - Payment SwitchOperational

Incident Status

Operational

Components

Ezidebit EFTPOS

Locations

EFTPOS


April 3, 2025 9:57AM AEST
[Monitoring] Ezidebit support teams have completed recovery of impacted services and are continuing validation activities including periodic monitoring of payment processing systems and infrastructure. We apologise for the inconvenience this has caused your business today and appreciate your patience If you have any urgent questions regarding this service interruption, please contact us on 1300 763 256 (AU) or 0800 478 483 (NZ). Regards, The Ezidebit Team

April 3, 2025 9:26AM AEST
[Investigating] Ezidebit is currently investigating a potential service disruption to some payments services . The scope of impact is limited to EFTPOS transaction processed through Quest Terminals This is being investigated by Ezidebit technical teams. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1300 763 256 (AU) or 0800 478 483 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Ezidebit Team

Ezidebit AU APIs




Operational

Ezidebit NZ APIs




Operational

Ezidebit Online




Operational

Ezidebit Settlements




Operational

Ezidebit EFTPOS




Operational

Sandbox Test Environment - Ezidebit APIs




Operational

Sandbox Test Environment - EziOnline Portal




Operational

Merchant Trust Initiative (MTI) portal




Operational

Ezidebit AU Batch Payment processing




Operational

Ezidebit NZ Batch Payment processing




Operational

Scheduled Maintenance

Ezidebit NZ Vendor Scheduled Maintenance Planned Maintenance

Schedule

April 5, 2025 10:00PM - April 6, 2025 4:00AM AEST

Components

Ezidebit NZ APIs

Locations

Ezidebit NZ APIs

Description

Ezidebit wish to advise of upcoming scheduled maintenance from an downstream payment provider as follows: Environment: Production Services: Ezidebit API's - NZ Real Time Transactions Date /Time : 05th Apr 2025 22:00 - 06th Apr 2025 04:00 Impact: We have been advised that the services listed above will be offline approximately for an hour and payments that have failed need to be resubmitted after the maintenance is completed. If you have any questions regarding the scheduled maintenance, please contact us by emailing support@ezidebit.com.au or calling 1300 763 256 (AU) or 0800 478 483 (NZ). Kind regards, The Ezidebit team
Ezidebit NZ Vendor Scheduled Maintenance Planned Maintenance

Schedule

April 8, 2025 10:30PM - 11:30PM AEST

Components

Ezidebit NZ APIs

Locations

Ezidebit NZ APIs

Description

Ezidebit wish to advise of an upcoming scheduled maintenance from our payment gateway partner Bank of New Zealand as follows: Environment: Production Services: Ezidebit API's - NZ Real Time Transactions Date : 08/04/2025 Time: 22:30 - 23:30 Impact: We have been advised that the services listed above will be offline approximately for 10 minutes and payments that have failed need to be resubmitted after the maintenance is completed. If you have any questions regarding the scheduled maintenance, please contact us by emailing support@ezidebit.com.au or calling 1300 763 256 (AU) or 0800 478 483 (NZ). Kind regards, The Ezidebit team